FAQs

FAQs

How can I contact Loomiv?
You can email us at support@loomiv.com and our customer care team will be happy to assist you.

Do you ship worldwide?
Yes, we ship worldwide so everyone can experience healthy, glowing skin with Loomiv.

Where do you ship from?
We ship directly from our trusted international fulfilment centers to ensure fast and reliable delivery.

When will my order be processed and delivered?
All orders are processed within 1–3 business days.
Due to high demand, shipping may take 2–4 weeks to arrive, depending on your location.
You’ll receive an email with your tracking details as soon as your order ships.

Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of purchase.
After that, processing begins — but you can still return items once received.

When will my order be processed and delivered?
Orders are processed within 1–3 business days.
Shipping typically takes 3–5 days (UK) and 7–14 days (international).
You’ll receive tracking details once shipped.

What payment methods do you accept?
We accept all major cards (VISA, Mastercard, AMEX) and PayPal for secure checkout.

Is the Loomiv Radiance Serum safe for sensitive skin?
Yes — it’s dermatologist-tested and suitable for all skin types, including sensitive skin.
Free from parabens and sulfates.

How long does it take to see results?
Most users notice brighter, smoother skin within 2–4 weeks of consistent use.

Is Loomiv cruelty-free and vegan?
Absolutely — Loomiv is cruelty-free and vegan-friendly. We never test on animals.

What makes Loomiv different?
We combine Retinol + Vitamin C with natural botanicals to target dullness and fine lines while nourishing the skin.
It’s skincare that builds confidence — not just results.

Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in GBP, which means you may be required to pay duties and taxes once your order arrives in your country.
Import taxes, duties, and related fees may be charged by your local customs office and are the responsibility of the customer.
We are not responsible for delays caused by customs or additional fees once the package reaches your country.